Dynamics 365 Customer Engagement

Elevate customer experiences

Dynamics 365 Customer Engagement increases your profitability by streamlining administrative processes in your sales, marketing, and service divisions so you can focus on what really matters: establishing and maintaining customer relationships.
A robust CRM is a comprehensive platform that stores everything you need to grow, improve, and maintain your customer relationships.
Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or sales leads.

Why Dynamics 365 Customer Engagement ?

Tracking lead-related data gives you seller insights, guidance, and provides an instant view of current status.

With a real-time view of your pipeline, you’ll be aware of any slowdowns, bottlenecks—or if your team won a major deal.

Focus on what matters most with AI and built-in intelligence, helping identify which leads are ready to hand off, or which customers need follow-up.

Optimize the customer journey by tracking engagement across various customer touch points.

Live chat, calls, email, or social, CRM solutions help you connect with customers where they are.

Build sales quotes, gather customer feedback, send email campaigns, and beyond: task automation helps streamline marketing, sales, and customer service.

Fully integrated with Dynamics ERP, Office 365 including Teams, Power BI, and other Microsoft products.
Flexible with simple Customization.

Related Modules

  • Customer Support A solution that enables professional services organisations to respond to customer service issues more quickly by empowering employees to provide consistent, efficient service.
  • Service Field A solution that provides clients with quick and transparent communications as well as tracking capabilities to keep them connected to your field agents.
  • Sales A sales automation platform that can manage your entire business development process from start to finish.
  • Marketing An integrated marketing platform for marketing campaign planning, execution, and analysis.

Dynamics 365 Customer Engagement

Elevate customer experiences

Why Pioneers ?

Pioneers’ team of engineers and professionals will work with you to completely comprehend your environment and develop solutions that are unique to your company.
We offer Sales Business Process advice, configuration/workflow development, system integration/data conversion, and full solution integration to equip your staff and customers with the tools and data they need to succeed.
All of this is supported by more than 18 years of technology field experience and more than 10 years in the ERP industry, with the mission of “delivering the best IT solution for your organization.”

Top Technical Capabilities

We don’t just implement the standard, we also develop customized solutions (in-house) to be Add-ons on the top of the ERP.

Top Level Customer Care

Customer Delight is our target, we use the in-house ticketing system for maximum responsiveness.

Highest level of commitment

We always deliver what we promised. 100% delivery with zero failure until the moment.

Transform Your Corporate Now

Maximize performance for many tomorrows to come.

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